Returns & Refunds

For sanitary purposes, products that have been opened and used cannot be returned. When you receive your order, promptly check the items to make sure the items are intact and check your order against the provided invoice. If you are unhappy with anything we have sent you, please send it back to us unopened and unused within 14 working days and we will issue a refund within 7 working days after receipt of the return.

Please contact us first before returning any products. All returns should go to:

Cancellations

If you wish to cancel or change your order before the items are despatched, please contact us immediately either by phone (08458388748) or e-mail info@earthnicity.co.uk